The following credit cards are accepted for payment: Visa & MasterCard. VAT is included in the Product Price.

When you click on Order Status page, you will be prompted to log in with your Email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order.

If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at 011 656 0120 or via Email info@mudsa.co.za.

If a basic stock item is unavailable on MUDSA it will show as out of stock, and we will replenish stock as soon as possible or visit a MUD Outlet to check stock.

To redeem an offer code, simply enter your offer code in the text box marked “Voucher Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed and discounted. One (1) Offer Code may be used per order.

SHIPPING
Courier fee: R60 for Inland and R80 coastal.
On orders above R2500 free shipping anywhere in South Africa.
Delivery time takes 48 hours after POP, excluding holidays and weekends.

Your Obligations and Responsibilities 
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to MUDSA, our affiliates, partners or licensors.

PHYSICAL GOODS RETURNS & EXCHANGES POLICY   
Due to hygiene concerns we cannot return any products purchased and delivered.

We warrant that all our products are new and of good quality unless we clearly describe them as used or reconditioned or as having specific defects. We will replace or refund the price of any defective products that you return to us during the six month statutory warranty. Returns must follow our returns procedure and customer services must be notified within 7 days of purchasing the product.
All defective products must be returned in their original packaging to head office.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 011 656 0120, info@mudsa.co.za Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Courier costs will not be refunded. We may inspect the products to confirm that they are defective, or in case of unsuitable opened products, that quantities used seem reasonable, before we do so.

MUDSA Online Privacy Policy
MUD South Africa  (“we, us, or our”) respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect
We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our counters, stores, on our site, our social media platforms, or at one of our events. When you visit this site, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or in our stores. The types of personal information you may provide to us includes:
Contact information, Age and date of birth, Username and password, Payment information (such as your payment card number, expiration date, delivery address, and billing address) Contact information for friends or other people you would like us to contact. Content you provide (such as photographs, videos, reviews, articles.

How We Use The Information
We may use the information you provide to:

  • Send you promotional materials or other communications
  • Process your payment
  • Create and manage your online account
  • Respond to your inquiries
  • Communicate with you about, and administer your participation in, special events,
    contests, sweepstakes, programs, surveys and other offers
  • Operate, evaluate and improve our business (including developing new products
    and services; enhancing and improving our services; managing our
    communications; analysing our products; performing data analytics; and
    performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and
    our policies
  • We also may use the information in other ways for which we provide specific
    notice at the time of collection.

Information We Collect by Automated Means – When you visit this site, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Email Opt-Out
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You may also automatically opt out of receiving marketing emails from MUDSA on each email in the footer section.

Accuracy of Information 
We attempt to be as accurate as possible when describing our products on this Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on this Site are accurate, complete, reliable, current, or error-free.

Intellectual Property 
All information and content available on this Site and its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of MUDSA Online, our affiliates, partners or licensors, and is protected by South African and international laws, including laws governing copyrights and trademarks.

Third Party Links 
We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk.

General 
You acknowledge and agree that these Terms constitute the entire agreement between us concerning your use of this Site and in relation to the subject matter hereof, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms at any time and where this affects your rights and obligations we will notify you of any changes by placing a notice in a prominent place on the Site or by email. If you do not agree with the change you must stop using the Site. Your continued use of this Site thereafter constitutes your agreement to all such changed Terms and you will be deemed to have accepted such Terms. MUDSA Online shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Terms.

If you have any questions regarding these Terms, please contact us:
011 656 0120, info@mudsa.co.za
Shop 53, Morning Glen Mall, Cnr Bowling Ave & Kelvin Drive, Gallo Manor, Sandton, Johannesburg.